Lessons Learned from Online Teaching and Their Implications for Students' Future Careers: Combined PLS-SEM and IPA Approach

As far as students are concerned, there is a well-founded relationship between academic performance and career management from which a special professional path can result, based on the multitude of knowledge, skills, and experiences acquired during the years of study. To this end, the presence and help of teachers participating in the learning process, the teaching activities they are involved in, and their own participation are determinant factors. This research aims to highlight the impact that the above factors have on the professional future of students. For this purpose, 395 respondents, including students in the bachelor's and master's cycles, were involved in the research process, to whom a questionnaire was given in electronic format during two stages: one where the didactic activity was carried out in online format and the other carried out face-to-face. Hypotheses testing was performed using partial least squares structural equation modeling. The present study focuses on two main directions regarding the results obtained. Thus, with respect to the acquisition of knowledge and the development of student skills, it emerged that the effect of the content in the didactic activities on student skills and the development of competencies is strengthened by the skills and degree of involvement of the teaching staff from the university environment. Related to the management of students' careers, the analysis showed that the effect of the content in didactic activities is complemented by the accumulation of knowledge and the formation of student skills. The rigorous economic training resulting from didactic activities constitutes a main pillar in the students' future, even more so depending on how much they perceive that the topics covered in the university courses are of interest to them. The results of this study can serve as theoretical support for future research that addresses the topic of student career management and the implications of university activities on knowledge and skills. In addition, the results can support decisions for the management of higher education institutions regarding the development and implementation of university programs and educational strategies with the aim of increasing the involvement of teachers and students in the teaching–learning process.

LEADERSHIP COMPETENCIES, ORGANIZATIONAL LEARNING AND ORGANIZATIONAL PERFORMANCE OF TOURISM FIRMS: EVIDENCE FROM A DEVELOPING COUNTRY

Purpose - This study aims to investigate how leadership competencies (cognitive, interpersonal, and results-oriented competencies) and four dimensions of organizational learning (knowledge acquisition, knowledge distribution, knowledge interpretation, and organizational memory) contribute to organizational performance of tourism firms. Design/Methodology - Data were collected from leaders working at various tourism establishments in Vietnam - a developing country in the Asia. Smart-PLS software was used to perform structural equation modelling of 638 valid responses. Findings - The results showed that among the three proposed leadership competencies, only managers' result orientation exerted a significant influence on organizational performance. Knowledge acquisition and knowledge sharing were fully influenced by the three leadership competencies, while knowledge interpretation and organizational memory were facilitated by the cognitive and outcome-oriented competencies. Knowledge acquisition and knowledge interpretation were positively related to organizational performance. The mediating effect of organizational learning was supported by the existence of knowledge acquisition. Originality of the research - Although the topics of leadership competencies, organizational learning, and organizational performance have received a great concern among worldwide academia, there is scarce research examining the relationships among these three phenomena together. This paper is among the first study that offers a more comprehensive model of the relationship between these domains.

Unveiling heterogenous knowledge-oriented leadership and knowledge acquisition based hybrid work agility of knowledge workers

Purpose: With new hybrid working models in place post COVID-19, it is requisite that knowledge workers (KWs) stay agile. Knowledge-oriented leadership (KOL) can help employees with essential knowledge acquisition (KA) facilitating the journey toward hybrid work agility (HWA). This study, thus, aims to explore the impact of KOL and KA on HWA and reveal whether this effect stems uniformly from a single homogenous population or if there is unobserved heterogeneity leading to identifiable segments of agile KWs. Design/methodology/approach: Data was collected through stratified sampling from 416 employees from 20 information technology enabled services companies involved in knowledge-intensive tasks. Partial least squares (PLS) structural equation modeling approach, using SMART PLS 4.0, has been applied to examine the effect of KOL and KA on HWA. Finite mixture PLS, PLS prediction-oriented segmentation and multigroup analysis have been used to identify segments, test segment-specific path models and analyze the significance of the differences in the path coefficients for unobserved heterogeneity. Predictive relevance of the model has been determined using PLS Predict. Findings: Results indicate that KOL contributes to employees' KA and HWA. A significant positive relationship is also reported between KA and HWA. The model has medium predictive relevance. A two-segment solution has been delineated, wherein independent agile KWs (who value autonomy and personal agency over leadership for KA) and dependent agile KWs (who depend on leaders for relational and structural support for KA) have been identified. Thus, KOL and KA play a differential role in determining HWA. Research limitations/implications: The authors' major contribution to the knowledge body constitutes the determination of antecedents of HWA and a typology of agile KWs. Future researchers may conduct segment-wise qualitative analysis to delineate other variables that contribute to HWA. Practical implications: Technological advances necessitate that knowledge-intensive industries foster agility in employees for strategic agility of the organization. For effecting agile adaption of an organization to the knowledge economy conditions, it is pertinent that the full potential of this human resource be used. By profiling HWA of KWs on the basis of dimensions of KOL and the level of their KA, organizations will be able to help employees adapt better to rapidly changing work conditions. Originality/value: HWA is a novel concept and very germane in a hybrid working environment. To the best of the authors' knowledge, this is the first study to examine the effects of the dimensions of KOL and KA in relation to HWA, along with an empirical examination of unobserved heterogeneity in the aforementioned relationship. © 2023, Emerald Publishing Limited.

From In-Class Experiments to Lab@Home for General Chemistry Laboratory: Hands-On Experiences During the Pandemic Lockdown

The COVID-19 pandemic, which emerged in early 2020, forced educational institutions in Thailand to chiefly rely on online learning during the government mandated lockdown for almost two academic years. Although migration to the online format seems to suit lectures, it is inadequate for laboratory courses since students could not do the experiment themselves. To overcome this deficiency, four existing in-class experiments in General Chemistry Laboratory courses at the Department of Chemistry, Faculty of Science, Chulalongkorn University were extensively revised to be Lab@Home format. Extra activities and design-your-own-lab were also included in every experiment. These experiments were prepared and bundled in two Lab@Home kits (<US$4 per kit), one for each semester, and sent to over 800 enrolling students twice by supportive staff. The self-evaluation of learning outcomes was satisfactory (4.26 ± 0.16 out of 5 from five experiments). Students' feedback affirmed that hands-on experiences partook in a better knowledge acquisition since they witnessed the results and could develop their learning process much better than concluding something from merely watching videos. Moreover, the design-your-own-lab allowed them to gather information from their classmates, thus broadening their insight. They also acknowledged the act of caring, and many expressed their gratitude for the department's effort to deliver this experience. This Lab@Home project is not only beneficial for students' learning but also an excellent opportunity for supportive staff to execute a sizable and challenging project.

Linking online and offline intergenerational knowledge transfer to younger employees' innovative work behaviors: evidence from Chinese hospitals

PurposeLittle is known about when younger employees' intergenerational knowledge transfer (IGKT) – behaviors of acquiring knowledge from older employees – improves their innovative work behaviors (IWB), especially in hospitals. Taking into consideration the moderating roles of individual absorptive capacity (AC) and organization size, this study aims to develop a theoretical model to account for the associations of both online and offline IGKT with younger employees' IWB.Design/methodology/approachThe model was tested with a survey of 202 Chinese younger doctors (40 years old and below). Partial least squares structural equation modeling (PLS-SEM) was used to analyze the data.FindingsThe results showed that both online IGKT and offline IGKT have significant positive relationships with younger doctors' IWB. Individual AC can strengthen the relationship between offline IGKT and IWB, and organization size can weaken the relationship. However, both individual AC and organization size do not significantly moderate the relationship between online IGKT and IWB.Originality/valueThe findings extend the understanding and application of individual-level knowledge-based view and media synchronicity theory by exploring the relationship of knowledge acquisition from older doctors through both online and offline communication channels with younger doctors' IWB.

Achieving resilience through knowledge management practices and risk management culture in agri-food supply chains

PurposeGiven the increasingly turbulent business landscape and unprecedented incidents (e.g. Covid-19), firms must achieve supply chain resilience (SCRes) as a dynamic capability to bounce back from adversities and ensure continuity of operations. The purpose of this study is to integrate the three interrelated [knowledge management, risk management culture (RMC) and resilience] but often separately discussed concepts to advance the understanding of their intertwined influence on SCRes in the agri-food supply chains.Design/methodology/approachThis study uses a cross-sectional survey approach where quantitative data is collected from 349 participants from the Australian agri-food supply chains to test the proposed hypotheses.FindingsExposure to supply chain risks triggers the deployment of specific knowledge management practices in the agri-food supply chains. Further, the analysis on serial mediation suggests that firms' knowledge management practices work sequentially (knowledge acquisition, assimilation and application) and develop a RMC to achieve SCRes amid supply chain risks.Practical implicationsThe findings of this study inform practitioners and policymakers who seek to understand the key mechanisms that facilitate the development of SCRes when facing supply chain risks, particularly in the Australian agri-food supply chains.Social implicationsThe growth of the food industry through more resilient food supply chains could ensure sustained food supply and more employment opportunities.Originality/valueUsing dynamic capability theory, the authors devise a novel empirical model that explicates how knowledge management practices and RMC instigate the dynamic capability of SCRes amid supply chain risks facing agri-food supply chains.

Implementation of a Student-Teacher-Based Blended Curriculum for the Training of Medical Students for Nasopharyngeal Swab and Intramuscular Injection: Mixed Methods Pre-Post and Satisfaction Surveys.

BACKGROUND: The COVID-19 pandemic caused a major disruption in the health care sector with increased workload and the need for new staff to assist with screening and vaccination tasks. Within this context, teaching medical students to perform intramuscular injections and nasal swabs could help address workforce needs. Although several recent studies discuss medical students' role and integration in clinical activities during the pandemic, knowledge gaps exist concerning their role and potential benefit in designing and leading teaching activities during this period. OBJECTIVE: The aim of our study was to prospectively assess the impact in terms of confidence, cognitive knowledge, and perceived satisfaction of a student-teacher-designed educational activity consisting of nasopharyngeal swabs and intramuscular injections for the training of second-year medical students in the Faculty of Medicine, University of Geneva, Switzerland. METHODS: This was a mixed methods pre-post surveys and satisfaction survey study. Activities were designed using evidence-based teaching methodologies based on the SMART (specific, measurable, achievable, realistic, and timely) criteria. All second-year medical students who did not participate in the activity's old format were recruited unless they explicitly stated that they wanted to opt out. Pre-post activity surveys were designed to assess perception of confidence and cognitive knowledge. An additional survey was designed to assess satisfaction in the mentioned activities. Instructional design was blended with a presession e-learning activity and a 2-hour practice session with simulators. RESULTS: Between December 13, 2021, and January 25, 2022, a total of 108 second-year medical students were recruited; 82 (75.9%) students participated in the preactivity survey and 73 (67.6%) in the postactivity survey. Students' confidence in performing intramuscular injections and nasal swabs significantly increased on a 5-point Likert scale for both procedures-from 3.31 (SD 1.23) and 3.59 (SD 1.13) before the activity to 4.45 (SD 0.62) and 4.32 (SD 0.76) after the activity (P<.001), respectively. Perceptions of cognitive knowledge acquisition also significantly increased for both activities. For the nasopharyngeal swab, knowledge acquisition concerning indications increased from 2.7 (SD 1.24) to 4.15 (SD 0.83), and for the intramuscular injection, knowledge acquisition concerning indications increased from 2.64 (SD 1.1) to 4.34 (SD 0.65) (P<.001). Knowledge of contraindications for both activities increased from 2.43 (SD 1.1) to 3.71 (SD 1.12) and from 2.49 (SD 1.13) to 4.19 (SD 0.63), respectively (P<.001). High satisfaction rates were reported for both activities. CONCLUSIONS: Student-teacher-based blended activities for training novice medical students in commonly performed procedural skills seem effective for increasing their confidence and cognitive knowledge and should be further integrated within a medical school curriculum. Blended learning instructional design increases students' satisfaction about clinical competency activities. Future research should elucidate the impact of student-teacher-designed and student-teacher-led educational activities.

Innovation in manufacturing SMEs during the COVID-19 pandemic: How does environmental dynamism reinforce employee proactive behavior?

In a turbulent environment such as during the COVID-19 pandemic crisis, employee proactive behavior is imperative for innovation initiatives in small- and medium-sized enterprises (SMEs). We ask whether and how turbulent environments motivate employees to proactively engage in innovative behavior. This study argues that employees' perceptions of environmental dynamism reinforce employee proactive innovation behavior. Using a sample comprising 262 innovative employees from 40 manufacturing SMEs in Taiwan, this study tests a moderated-mediation model in which environmental dynamism is expected to increase the indirect effect of creative self-efficacy on employee innovative behavior through knowledge acquisition. The results confirm the mediating role of knowledge acquisition and the positive moderating effect of environmental dynamism. This study sheds light on the issue of employee proactive behavior in response to changing environments.

Evaluating the knowledge acquisition of lower limb anatomy among medical students during the post-acute COVID-19 era.

Anatomy is the foundation of many medical and surgical specialties yet knowledge acquisition and retention among medical students is questionable. Over the years the anatomy teaching environment and teaching modalities have changed, even more so with the onset of the COVID-19 pandemic and the shift to a virtual environment. The aim of this study was to evaluate the knowledge acquisition of applied musculoskeletal lower limb clinical anatomy among first year medical students in Malta following the transition back to face-to-face lectures. The Kahoot online game-based quiz platform was used through a best out of four multiple-choice setting across four sessions. Scores generated by the platform along with frequencies of correctly answered questions were utilized to measure knowledge acquisition. The average scores for each question across sessions were statistically analyzed using ANOVA and student's t-test accordingly. Across the four sessions, the positive percentage response for clinical based questions remained higher than for pure anatomy questions. Anatomy knowledge acquisition appears to be subjective to clinical based knowledge rather than pure anatomy. There may be a plethora of reasons as to this outcome including the misconception that anatomy is not essential for clinical practice as well as the potential aftermath of the COVID-induced virtual learning environment. Further research is merit to ensure that students are provided with the best tools to enhance their knowledge acquisition, both as students and as future doctors.

Gamification using Octalysis Framework in Knowledge Management System for Vocational High Schools during the Covid-19 Pandemic

Knowledge management systems enable teachers and students to interact directly in the knowledge transfer process during the Covid-19 pandemic. In addition, applying the gamification concept in vocational disciplines could enhance the quality of teaching to increase motivation and student learning outcomes which tend to decline. Octalysis Framework, which supports the gamification concept, consists of eight cores that focus on creativity, self-expression, social dynamics, logic, thinking, and ownership depicted in an octagon making an application more fun and helpful to motivate users to enjoy and be involved in an activity. This condition is crucial and urgent in the Covid-19 pandemic that requires online and student-centered learning. This study discussed the application of Octalysis Framework-based Gamification in a Computer Learning Knowledge Management system in Vocational High Schools during the Covid-19 Pandemic. The Gamification concept with the Octalysis Framework was implemented in the Knowledge Management System. Some game mechanics in a non-game context consisting of four phases, namely the Discovery, Onboarding, Scaffolding, and Endgame was applied to improve student performance and motivation in learning. Meanwhile, The Knowledge Management System software achieved an overall quality score of 5.14 out of 6 (85.6 percent of quality achieved) covering functionality, reliability, usability, efficiency, maintainability, and portability characteristics of the ISO 9126 quality indicator. © 2022 IEEE.

Online Sequential Extreme learning machine-based hybrid model for forecasting of COVID-19 cases in India

COVID-19 has posed high stress on government and people with its disruptive effects on every sector of the nation. Accurate and reliable forecasting models are of great need to handle this unprecedented situation. A hybrid model, which is a combination of, cuckoo search optimization algorithm, variational mode decomposition and online sequential extreme learning machine has been proposed in this work for multistep forecasting of COVID-19 cases. The model showed reasonable accuracy of 1.363%, 1.596% and 1.933% for one, three and five days ahead forecasting. The model gave superior results when compared with partial autocorrelation function (PACF) for selection of number of input parameters. The robustness of the proposed model has been evident in comparison with other similar state of the art techniques discussed in the literature. © 2022 IEEE.

The Impact of Mixed Emotions on Consumer Improvisation Behavior in the Environment of COVID-19: The Moderating Effect of Tightness-Looseness Culture.

Organizations and individuals are unprepared for an unexpected outbreak of COVID-19. While most of the literature focuses on improvised reactions at the organizational level, this paper focuses on understanding improvised reactions at the individual level. This paper draws on previous research applying improvisation to the field of consumer behavior and introduces consumer knowledge acquisition as a mediating variable and tightness-looseness culture as a moderating variable from the perspective of mixed emotions of awe and anxiety to explain the mechanism of consumers with mixed emotions of awe and anxiety on improvisation behavior based on the environment of a COVID-19 outbreak. Data from 330 participants in Study 1 examined the effect of mixed emotions of awe and anxiety on improvisation behavior through knowledge acquisition, and data from 434 participants in Study 2 examined the moderating effect of relaxed culture. The findings suggest that consumers with mixed emotions report a higher willingness to acquire knowledge and report higher levels of improvisational behavior. Consumers behaved differently in different environments. Consumers with mixed emotions responded more strongly to improvisation in the loose-culture environment than in the tight-culture environment, and the mixed emotions of awe and anxiety had a positive effect on individual consumers' improvisational behavior through the mediating role of knowledge acquisition.

Reduction in final year medical students’ knowledge during the COVID-19 pandemic: Insights from an interinstitutional progress test

There has been little information about how the COVID-19 pandemic has impacted medical students’ knowledge acquisition. The aim of the study was to identify the impact of the COVID-19 pandemic on medical students’ knowledge acquisition by comparing the students’ performance on two Progress Test exams administered in 2019 (pre-pandemic) and 2020 (during the pandemic). We included data from 1,491 students at two medical schools in Brazil. Both schools had experienced interrupted preclinical classes and clinical clerkship rotations in March 2020 but had resumed remote preclinical classes with online activities within 1 month after the interruption and clerkship rotations within five to 6 months after the interruption. We analyzed the data with the Rasch model from Item Response Theory to calibrate the difficulty of the two exams and calculated the performance of the students, with comparison of the differences of mean knowledge for each year and between the two cohorts. We found that the students’ knowledge in the cohort of 2019 was higher than those in the cohort of 2020, except in the second year. Also, the students did not show any increase in knowledge between 2019 and 2020 in the clerkship years. It appears that the pandemic significantly impaired the knowledge acquisition of medical students, mainly in the clerkship years, where practical activities are the central part of training. This is of special concern in low- and middle-income countries where graduated medical doctors are allowed to practice without further training or are required to have continuing professional development. Copyright © 2022 Hamamoto Filho, Cecilio-Fernandes, Norcia, Sandars, Anderson and Bicudo.

Knowledge acquisition efficacy of a remote flipped classroom on learning about removable partial dentures.

PURPOSE: Coronavirus disease 2019 has forced the use of remote education worldwide. In 2020, the authors conducted a fully digitized, remote flipped (RF) classroom focusing on removable partial dentures. This study aimed to evaluate the learning outcomes of the RF classroom and compare these with those of the on-site classroom. METHODS: The fourth-year dental students in 2017-2019 attended on-site flipped classroom (OF; n=70) or on-site lecture classroom (OL; n=67), and those in 2020 (n=58) attended the RF classroom. Lecture videos and text were provided online in the OF and RF groups, while only the text was given to the OL group. Individual and group tests were conducted to assess knowledge acquisition one week after all the classes ended. A one-way analysis of variance following Tukey's test was performed to compare individual/group test scores among the OF, OL, and RF groups. Multilevel linear regression analysis was performed to identify the factors associated with an increase in each test score. RESULTS: The mean individual test scores in the RF and OF groups were significantly higher than in the OL group (p<0.01). The mean group test score in the RF group was significantly higher than in the OF and OL groups (p<0.001). The multilevel analysis identified remote and flipped classroom styles in the individual test, and the remote style in the group test, as significant effective factors in learning (p<0.05). CONCLUSIONS: These results suggest that the RF classroom is more effective than the on-site lecture in knowledge acquisition in undergraduate prosthodontic education.

Architectural Engineering Students' Perception of Knowledge Acquisition in a Senior Project Course Delivered Synchronously Online Due to COVID-19

The COVID-19 pandemic, which began in spring 2020, led to the sudden termination of conventional learning systems. Since then, Synchronous Online Distance Learning (SODL) has been employed as an alternative teaching modality in engineering education. During this shift, educators were required to maintain successful Student Learning Outcomes (SLOs). Therefore, a substantial question was raised about how we could ensure that the knowledge presented through SODL approaches is of sufficient quality? This study aims to develop a tool to evaluate the students' knowledge acquisition while utilizing SODL approaches in engineering education in order to define the ability of this approach to maintain educational continuity, when forced to transition to SODL. A Design-Based Research (DBR) methodology was adopted to link the qualitative research variables in this study;the variable of dimensional analysis is one substantial approach to identifying the aspects of SLOs in a SODL Architectural Engineering (AE) senior project while the collaborative component of this study has been integrated as in-depth structured interviews. Following our analysis, findings indicate that SODL does not necessarily compromise students' skills in acquiring knowledge;furthermore, it advances the AE senior projects curricular paradigm positively.

Developing Entrepreneurial Sustainability among Saudi Arabia’s University Students

The role of entrepreneurship has transformed to include issues beyond economic growth. This has twisted attention toward the drivers of entrepreneurial intentions across entrepreneurship types, particularly in sustainable entrepreneurship. Sustainable entrepreneurship is essential and a protagonist tool in protecting the environment, economy and society. This ensures employment opportunities, solves environmental problems and facilitates social and economic development. Keeping into consideration, the present study attempts to investigate sustainable entrepreneurial intention through Attitudes toward Sustainability (ATS), Perceived Desirability (PED), Perceived Feasibility (PEF) and Opportunity Recognition (OR) among Saudi Arabia’s university students. We employed the quantitative approach and used a survey questionnaire to obtain the responses from the respondents. We targeted the students of different public sector universities in Saudi Arabia using a random sampling technique. Finally, we utilized 292 valid samples to infer the results. Utilizing the Structural Equation Model (SEM) through analysis of moment structures (AMOS), we found a positive and significant effect of Attitudes towards Sustainability (ATS), Perceived Desirability (PED) and Perceived Feasibility (PEF) on Sustainable Entrepreneurial Intentions (SEI) and Opportunity Recognition (OR). This study provides valuable insights into the entrepreneurship domain and offers guidelines for policymakers and planners in shaping the policies that promote entrepreneurial sustainability and employment in Saudi Arabia. Moreover, the OR factor also significantly and positively affects SEI. Finally, the study’s findings would contribute to the literature review by adding another empirical confirmation from Saudi Arabian students’ viewpoint.

The Long-Term Impact of the COVID-19 Pandemic among Slovak Higher Education Students

Since the pandemic outbreak, governments have introduced measures to decrease the spread of COVID-19. One of the measures widely implemented has been linked to social distancing. As a result of these measures, many activities had to be canceled or moved to a remote environment. This has also affected the education sector, where educators and students had to quickly adapt to online teaching and learning. Before the COVID-19 pandemic, in many schools, distance learning was very limited, or it did not exist at all. Even though it was mainly elementary and secondary schools that were adversely affected, many higher education institutions were also taken by surprise by the need to switch abruptly from onsite to online mode. The long-term impact of the COVID-19 pandemic remains to be studied and assessed in depth, but after two years since the first wave of the pandemic, lessons from the transition to online learning can be drawn. In this article, we analyze the impact of student specific characteristics and the perceived efficiency of online education on students’ knowledge acquired compared to their pre-pandemic performance. We find that perceived effectiveness of online education, size of the city of residence, and whether a student is a foreign or domestic student have a positive and statistically significant impact on students’ performance, compared to their pre-pandemic results.

Interplay of External and Internal Knowledge: Business Model Innovation Analysis in Chinese Publicly Traded Film Companies

The application of business model innovation (BMI) generally creates more competent and flexible enterprises in changeable markets and helps to achieve competitive advantages. Especially in a post-pandemic age, BMI has a particular significance. As such, in this study, based on the resource-based view theory, we aimed to explore how Chinese publicly traded film companies apply BMI from the perspective of the interplay of external and internal knowledge acquisition. Our focus was examining the influence of the search for external knowledge and the creation of internal knowledge on the BMI of Chinese film companies. On the basis of interviews and field observation, we selected environmental volatility and management attention as the independent variables in the study model. We analyzed the data collected from 36 Chinese publicly traded film companies by correlation and regression. The results showed that external knowledge search and internal knowledge creation substantially influenced the BMI of Chinese film companies. In addition, environmental volatility and management attention positively influenced BMI. The findings provide practical information motivating Chinese publicly traded film companies to apply BMI in the post-pandemic era.

Knowledge management and modern digital transformation of the property management industry in China

Purpose>In the current urban and increasingly digital/information era, the service of property management towards residents is of key importance to the well-being of society, which is especially well reflected in its role during the COVID-19 pandemic in China. However, professional knowledge management (KM) has yet to be applied to the daily operation of the property management companies in this sector. The authors posit that introduction of KM concepts to property management at this time would significantly help facilitate the transition of traditional property management towards a higher and more effective value-added service model. From the perspective of KM, this study aims to offer both a theoretical and practical analysis of such a novel business model for companies in the property management industry.Design/methodology/approach>Given the current status quo of property management, the authors integrate theories from both KM and information-digital management to qualitatively analyse the challenges and difficulties companies are facing and importantly offer practical suggestions for the centralization, digital-information platform establishment and service innovation.Findings>Following the analysis of KM and digital-information modeling, the authors identify three main challenges facing property management services offered in the current digital society including market fragmentation, lack of digital platforms and the absence of a unitary service model. Therefore, the authors propose strategic solutions to resolve these aforementioned problems. Specifically, the authors suggest centralizing property management service, the establishment of a KM-based digital platform and the upgrading of the service model, towards offering a new impetus for the development of companies in property management.Research limitations/implications>The authors offer essential guidelines derived from knowledge and information management and explore their implications both from a theoretical, as well as pragmatic/practical perspective that overall would support property management companies’ crucial transition from the traditional service model to a more digital-based foundation, and hence, provide a higher value-added service for the residents.Originality/value>The current study is one of the first attempts to analyse property management services from the perspective of KM with digital transformation enabling its transition to an information-based internet of things infrastructure. The study not only offers practical guidance to the business of property management but importantly, also contributes to the theoretical underpinnings of KM especially as related to secure serviceability, well-being, security and efficiency of the residential environment by integrating people, place, process and technology.